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Form of workJob Description
We are seeking an IT Help Desk Technician to join our team!
Job Responsibilities include:
- Provide first-line technical support to end-users - document hardware and software issues, communicate with IT team, assist with resolution (escalating as necessary).
- Assist with onboarding procedures for new employees, ensuring they have the necessary equipment, accounts, and access.
- Assist with offboarding procedures, when needed - collect equipment, archive data, prep for reissue.
- Assist with software deployments - install/configure/update software applications on desktops and laptops.
- Help set up new computers and hardware peripherals.
- Assist users with new hardware or workspace changes - change out monitors, install monitor mounts, move PC equipment to different desks, swap out PCs for a laptop/dock, etc.
- Assist with other hardware upgrades and maintenance as needed.
Required Skills:
• Excellent people skills
• Excellent written and verbal communication skills
• Strong troubleshooting skills, including network connectivity and common web browser issues
• 2 years of experience in a similar role in a corporate environment supporting 50+ users
• Strong knowledge of Office 365
• A team player, following direction and asking for help as needed
Since 1961, we have built our company from humble beginnings and we believe in integrity and honesty as the foundation of our core business values. We are the premier provider of superior, engineered to order canopy systems and remain committed to being the leader in our industry through innovative design, products, and services.
Principles that we have built our business on over the years...
Commitment to Excellence
Honesty & Integrity
Technology-Based Innovation
Exceptional Customer Service
We recognize that it’s our people that make us different, and we strive to recruit, retain, engage & develop the best. We continue to encourage our “close-knit, family” culture, which we believe sets us apart from other organizations.
Principles that we have built our business on over the years...
Commitment to Excellence
Honesty & Integrity
Technology-Based Innovation
Exceptional Customer Service
We recognize that it’s our people that make us different, and we strive to recruit, retain, engage & develop the best. We continue to encourage our “close-knit, family” culture, which we believe sets us apart from other organizations.
