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Form of workJob Description
Department: Infrastructure & Technology
Position Title: IT Helpdesk Support Technician
Reports to: Director, Infrastructure
Essential Job Function: This position is responsible for Help Desk support, supporting network equipment and network infrastructure, server and network administration/maintenance, troubleshooting of network equipment and infrastructure, support for staff with day-to-day computer and software issues as well as provisioning and deploying new network and computer equipment.
Candidate must have an understanding and working knowledge of network wiring, TCP/IP communication, Internet connectivity & routing, Windows Server and typical server applications, Windows workstation operating systems and typical Windows applications. VoIP equipment and software and IP camera equipment and software knowledge is a plus.
Primary Responsibilities:
· Respond to internal customer’s IT needs via helpdesk ticket or via phone request, quickly assess the technical support needed, and find a solution
· Perform basic computer repair services such as motherboard replacements, hard drive replacements, operating system reinstalls, virus removals, and ordinary computer troubleshooting and repair services
· Perform on-site and/or remote analysis, diagnosis and resolution of complex hardware/software problems for a variety of end users and recommend and implement corrective solutions
· Responding to client requests via phone or email for support of their network/server/workstation equipment
· Perform scheduled maintenance on client equipment
· Perform new installations of computer and network equipment
· Accurately document customer network and computer details in our CRM system
· Clearly and accurately communicate with customers
Qualifications:
· Ability to diagnose and fix computers
· Basic knowledge of all current releases of Windows Operating System, Google Workspace (GSuite), Microsoft Office 365 Applications
· Ability to perform Virus/Malware/Spyware detection and removal and be familiar with common removal software
· High School diploma or GED required; Associate’s Degree / IT Degree preferred
· Minimum 2-years experience required
· Experience providing Help Desk support to users via telephone/email/remotely
· Experience with mainstream router/switch and access points from vendors such as Cisco, SoinicWall, Ubiquiti, Netgear, Dlink,
· Working knowledge and a strong grasp of networking principles such as TCP/IP, DNS, Windows Networking, Network Printing, Internet Routing
· Experience with IP phones systems and or IP camera systems a plus
Core Competencies / Job Requirements:
· Be personable and possess strong customer service skills
· Proven multi-tasking ability, able to prioritize effectively
· Ability to manage time and work responsibly without supervision
· Must be available to work in the office M-F, 8:30 AM to 5:30 PM and be available for rotating on-call shifts on holidays and weekends
- this is an on-site/in-person position
- Will be overnight travel requirements
Compensation:
- Base: $45,000 - $50,000, based on experience
- Annual Bonus: 5% target
- Employee benefits (health, 401k, life, etc.)
- Paid Time Off
- Free / Paid Parking
Location: Wall Township, NJ preferred; can also sit in Summit, NJ, Phoenix, AZ, or Bloomington, MN
Through its vast distribution network, Simplicity Group has assisted with the placement of more than $6.2 billion of insurance financial assets and has $7 billion of assets under management and advisement as of Q4 2022. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses but which is also focused on growing by acquisition. Simplicity Group has over 950 employees and 65 operating subsidiaries. Simplicity Group is owned by one of the leading NYC-based financial services private equity funds and by its operating Partners, who help drive Simplicity Group’s day-to-day business.
For more information, please visit simplicitygroup.com.
