Product Solution Analyst / Human Services Program Representative 1

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When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details
Working Title: Product Solution Analyst
Job Class: Human Services Program Representative 1
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted : 12/29/2023
• Closing Date : 01/11/2024
• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
• Division/Unit : Department of Human Services / Office of Inspector General (OIG) Enterprise Product Mgr
• Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $27.58 - $40.49 / hourly; $57,587 - $84,543 / annually
• Classified Status : Unclassified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• End Date : Approximately one (1) year
• FLSA Status : Nonexempt
• Telework Eligible : No
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
* Telework (within Minnesota or neighboring States)and flexible hours options are available with a required in office meeting monthly.*
*This position is used to fill multiple vacancies.*
*These positions are Temporary Unclassified for approximately one (1) year.*
The Department of Human Services (DHS) Office of Inspector General (OIG), Business Integration and Analytics Division seeks a highly skilled and motivated Product Solution Analyst to help transform services and offerings through delivery and support of products that enable execution of OIG's mission and purpose that bring OIG's vision to life. The Office of Inspector General strives to deliver leading edge background study, licensing, and program integrity services to promote the health, safety, and well-being of children and adults. In support of this mission, the incumbent will:

• Support the design and execution of the Provider Licensing Reporting Hub, Agency Licensing and Reporting Hub, and Program Integrity Hub products with empathy and customer/user centricity while maximizing value outcomes for users.
• Test product releases against user story acceptance criteria, identify bugs and usability issues, and perform regression testing and communicate defects to the applicable cross-functional product team for resolution.
• Enable user success and maximize value for all internal and external users of OIG Enterprise products through comprehensive and empathetic issue resolution and continuously evaluate and report user satisfaction, metrics, and feedback to the product manager.
• Maintain product and user enablement features such as knowledge articles, translations, communications, and templates.

Qualifications
Minimum Qualifications
**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**
2 years professional experience supporting a product or the product user experience.
Experience must demonstrate the following:

• Assist product users with problem solving, troubleshooting, or education.
• Validate and test product functionality and log defects.
• Maintain product features or documentation such as templates, user guides, or knowledge articles.

A bachelor's degree in business, computer science or engineering, information systems or technology management, design or user experience, economics, psychology or behavioral science, data science or analytics, entrepreneurship, communications or public relations, or government administration may substitute for 1 year of professional experience;
OR
A master's degree in business, computer science or engineering, information systems or technology management, design or user experience, economics, psychology or behavioral science, data science or analytics, entrepreneurship, communications or public relations, government administration may substitute for 2 years of experience.
Preferred Qualifications

• Proficiency with Salesforce and Microsoft Office Suite, including Word, Excel, Access, PowerPoint, Visio, and SharePoint.
• Knowledge of the OIG programs and divisions, DHS and OIG's mission, values, and activities.
• Ability to communicate technical information to nontechnical audiences.
• Knowledge of product management and agile development principles and practices.
• Working and communicating effectively with others from different backgrounds and cultures.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
If you have questions about the position, contact Elizabeth Aadland at elizabeth.aadland@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at carolyn.rice@state.mn.us .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency's mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.