Office Coordinator

RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.

Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.

Our Vision is to activate the next generation of frame-breaking healthcare innovation to support people beyond their behavioral health needs and succeed in the community where they live, work, and play.

Job Type

Full-Time: Non-Exempt

Shift

Days

Shift hours

Monday - Friday; 9:00 AM - 5:00 PM

Specialties / Licenses or Certifications

N/A

Work Setting

Crisis

Our Position

The Office Coordinator is responsible for providing administrative support with projects as needed. The Office Coordinator may provide routine clerical and billing support, document, audit, and correct enrollment errors and triage and coordinate care for incoming participants.

Your Rewards

• Nine (9) company-paid Holidays (Full-Time Only)
• Paid-Time Off; Accrued bi-weekly (Full-Time Only)
• Company-Paid group life insurance (Full-Time Only)
• Medical, Dental, and Vision plans start the 1st of the month following your start date (Full-Time Only)
• Retirement Plans with Company match including 401k and Roth
• Employee Assistance Programs (Full-Time Only)

Your Responsibilities

• Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
• Maintains an organized office filing system that assures confidentiality of all documents.
• Ensures the facility reception areas are neat and orderly at all times.
• Oversees the use, maintenance and repair of office equipment.
• Maintains inventory and orders office supplies as needed.
• Validates all client eligibility to ensure services provided are covered contractually.
  Validates demographic/insurance information entered into system by staff is accurate and completed in a timely manner.
• Assists with creating and generating reports as scheduled by the funder, or when needed.
• Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Performs other related duties as assigned.

Our Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• Excellent computer skills, including Microsoft Office Suite.
• Demonstrated ability to effectively communicate both verbally and in writing.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Demonstrated organizational skills and high degree of accuracy.
• Works cooperatively in a team environment.
• Ability to provide courteous assistance in a concise, informative manner, keeping a positive tone and appropriate non-verbal language.
• High School Diploma or equivalent.
• Minimum of two (2) years of clerical experience, preferably in a health care environment.
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
• We are a Second-Chance Employer
  • Must be able to pass a seven-year background check.
  • Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
  • Must be able to pass education verification check.
  • Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

ADDENDUM - Arizona
Education High school diploma or equivalent
Licensure
Certification
Misc. Requirement
ADDENDUM - California
Education High school diploma or equivalent
Licensure
Certification
Misc. Requirement
ADDENDUM - Delaware
Education High school diploma or equivalent
Licensure
Certification
Misc. Requirement

ADDENDUM - North Carolina
Education High school diploma or equivalent.
Licensure
Certification
Misc. Requirement
ADDENDUM - Washington
Education High school diploma or equivalent
Licensure
Certification
Misc. Requirement

RI International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. RI International is a second chance employer and we consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed above may vary depending on the nature of your employment with RI International.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At RI International, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.