Office Administrator

Altech Electronics, Inc. is seeking an Office Administrator to join our team! A successful applicant will play a crucial role within Altech's team by working directly with our supervisors, clients, and HR to facilitate and expedite customer service requests. The position also entails working with management to improve documentation and processes. We are looking for someone with high organizational skills, outstanding customer service, and will take initiative to complete tasks.

Responsibilities:

• Gather relevant customer details and requirements in preparation for creating work orders.
• Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction.
• Facilitate communication between customers and our internal departments to help coordinate, create work orders, and customer service requests.
• Manage and escalate questions raised by customers to the appropriate resources.
• Report on customer requests and ensure accurate customer information in our CRM software.
• Identify process improvement areas or gaps in existing documentation, share insights and recommendations with team members.
• Work alongside the CEO to organize and file documents
• Relay important information to all employees of the company
• Export, compile, and analyze data from multiple systems in preparation for leadership reports.
• Work with project managers to evaluate and resolve issues.
• Answer the company phone and record relevant information

Qualifications:

• 2+ years of Office Administration.
• Experience working with a team to meet deadlines.
• Outstanding ability to thoroughly explain problems and resolutions.
• Experience in collecting, reviewing, analyzing, and summarizing data using tools like Microsoft Office and Google Workspace.
• Experience using CRM platforms such as Salesforce.com.
• Computer literacy.