Medical Front Desk Receptionist - Psychiatric Clinic

We are looking for a Medical Front Desk Receptionist with medical billing and electronic medical record experience who is inspired to deliver a great experience to our patients and who wants to play an important role in patient-centered care by performing at the top of their scope of practice. You should have a successful history of being responsible, reliable and capable of solving problems while being friendly and helpful in looking for ways to support other care team members.

Main Job Duties and Responsibilities

• greet patients
• register patients according to established protocols
• assist patients to complete all necessary forms and documentation including medical insurance
• ensure patient information is accurate including billing information
• inform patients of medical office procedures and policy
• maintain and manage patient records
• move patients through appointments as scheduled
• answer incoming calls and deal with inquiries
• transfer calls as required
• schedule patient appointments (MUST HAVE EXPERIENCE WITH EMR SOFTWARE)
• collect co-pays and payments
• report statistics as required
• obtain external medical reports as required by medical professionals
• respond and comply to requests for information
• deal with incoming and outgoing post
• complete other clerical duties as assigned
• maintain stock of forms and office supplies
• ensure reception area is well maintained, neat and clean
• safeguard patient privacy and confidentiality

Education and Experience

• high school diploma
• knowledge of medical terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of healthcare insurance preferred
• 2 years of related experience

Key Competencies and Skills

• communication skills - able to listen effectively and express oneself in a clear and articulate manner
• information collection and management - able to collect, organize and monitor data efficiently
• planning and organizing - able to multi-task, prioritize and schedule tasks and activities
• attention to detail - able to produce accurate and high quality work through concern for all areas involved
• customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
• adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
• confidentiality - able to maintain confidentiality and adhere to ethical standards

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Work Location: In person