Address
Form of work
SalaryFront Desk Receptionist
Our natural health clinic in Los Altos has been serving the Bay Area for over 30 years. Based on the core values of service and empathy, we strive to create a positive influence in the world by helping people achieve and maintain health through complementary and holistic means.
The Front Desk is our patients’ primary resource for general information and first point of contact for potential patients. It will be your job to ensure each person we serve feels welcomed, informed, and taken care of. You will also be responsible for maintaining the daily flow of the clinic and performing various logistical tasks that accompany the role.
Duties:
- Book appointments and coordinate schedules for four doctors.
- Answer phones and respond to emails efficiently and succinctly.
- Perform administrative and client-focused tasks using our EHR software including adding new patients, creating invoices, taking payments, schedule management, and note taking.
- Manage pharmacy inventory and create restocking requests online.
- Create lab requisition forms and answer general patient questions regarding labs.
- Maintain a clean working environment and assist with light cleaning duties.
- Greet and welcome visitors in a professional and friendly manner.
- Answer and direct phone calls, take messages, and provide information to callers
- Schedule appointments and maintain appointment calendars
- Perform clerical duties such as filing, photocopying, and faxing
- Assist with order entry and inventory management
- Manage office supplies and maintain inventory
- Provide administrative support to staff as needed
- Assist with basic bookkeeping tasks.
- Handle customer inquiries and provide excellent customer support
- Maintain a clean and organized reception area
Skills:
- Excellent communication skills.
- Outgoing and positive personality with an attitude of service.
- Basic math, bookkeeping, and computer skills.
- Ability to multi-task smoothly.
- Some familiarity with and belief in the efficacy of natural medicine.
- Able to “think on your feet” and answer questions accurately and discretely.
- Skilled grammar and punctuation in written communication.
- Basic Excel data entry knowledge.
•. Experience with practice management software is helpful, but not essential
- Previous office or clinic experience is helpful, but not essential.
- Patience, good humor, and compassion are plusses.
- Absolute and uncompromising confidentiality is a must.
- Previous experience as a receptionist or in a similar role preferred
- Knowledge of medical office procedures is a plus
- Excellent phone etiquette and communication skills
- Strong organizational and multitasking abilities
- Proficient in file management and record keeping
- Familiarity with office management software and equipment
- Ability to handle confidential information with professionalism and discretion
- Detail-oriented with strong attention to accuracy
- Ability to work independently as well as part of a team
Join our team as a Front Desk Receptionist and be the first point of contact for our valued clients. As the face of our company, you will play a vital role in providing exceptional customer service. Apply today to start your career in our dynamic and fast-paced office environment.
Job Types: Full-time, Part-time, Contract
Pay: $17.00 - $35.00 per hour
Expected hours: No less than 14 per week
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Healthcare setting:
- Clinic
- Outpatient
- Private practice
- Telehealth
Medical specialties:
- Holistic Medicine
- Oncology
- Primary Care
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- How many years of experience do you have with electronic medical records systems?
Experience:
- Front desk at a Medical Office: 1 year (Preferred)
License/Certification:
- Certified Medical Assistant (Preferred)
Work Location: In person
