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Form of workSummary
The Manager – Donor Relations is an enthusiastic, detail oriented, data-driven problem solver and strategic thinker, responsible for increasing donor participation at the Downtown Women’s Center. Reporting to the Director of Individual Giving, the Manager plays a key role in shaping our fund development plan and case for support, cultivating and stewarding Donor Relationships, leading the development of fundraising appeals and donor communications, and ensuring that donor information and fundraising activities are accurately tracked. Successful candidates are comfortable working with donor management systems, engaging in regular communication with donors, and crafting compelling messages and campaigns to attract, retain, and upgrade donors. The Manager will supervise the Associate - Donor Relations and the Donor Database Administrator.
Essential Functions
Administrative
- Implement data entry standards and processes in coordination with the Finance Team and Donor Database Administrator
- Prepare regular reports on donor engagement and other fundraising activities for the Development Committee, Board of Directors, and Chief Development Officer.
- Track and monitor KPI’s in partnership with the Director of Individual Giving and Chief Development Officer.
- Serve as lead administrator for Bloomerang (CRM) and GiveButter (payment processor)
Donor Stewardship
- Ensure that all gifts are acknowledged in a timely manner in compliance with charitable giving regulations.
- Collaborate with the Volunteer Specialist, Major Gifts Officer, and other members of the development team to plan events, communications, and activities to thank and acknowledge donors, volunteers, and other partners.
- Draft copy for thank you letters, social media and email, and other donor stewardship materials.
- Host tours of the Downtown Women’s Center to deepen engagement with new and existing donors.
Annual Fund (Direct Mail, Monthly Giving, Digital Campaigns)
- Establish and execute a strategic vision and plan for attracting new donors and retaining and upgrading existing donors.
- Collaborate with the Communications Team to develop a calendar and strategy for creating data-driven, targeted direct mail and digital campaigns.
- Develop and launch a strategy to grow DWC’s monthly giving program.
Management & Leadership
- Supervise the Donor Relations Associate and Donor Database Administrator: delegate tasks, monitor workloads, and support team members in their professional development and growth.
- Serve as a key leader on the development team by engaging in thought partnership and problem solving with the Director of Institutional Giving and Chief Development Officer.
- Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Competencies
- Data Analysis and Tracking
- Written and Verbal Communication
- Relationship Building
- Project Management
- Multitasking and Problem Solving
- Donor Relations and Stewardship
Supervisory Responsibility
This position supervises the Associate – Donor Relations and the Donor Database Administrator.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would also require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time, exempt position. Office hours are 9:00 am to 5:30 pm with the flexibility to work evenings and weekends when necessary
Travel
No travel is expected for this position.
Ability to Work Remotely
Hybrid
Required Education, Experience, and Qualifications
- Bachelor’s degree or equivalent work experience preferred.
- Minimum of 3 years experience needed in fundraising, marketing, or communications. Minimum of 1 year experience supervising staff.
- Detail-oriented, highly organized self-starter able to work independently, set and meet goals and deadlines
- Proficient in MS Office Suite, particularly Excel
- Experience working in a CRM; experience managing a database preferred
- Strong quantitative skills; experience analyzing data preferred
- Understanding of Donor Relations and nonprofit fundraising principles and practices
- Experience managing Donor Relationships, a plus
- Good at following systems and procedures, while also refining them to create a more efficient process
- Strong multitasking and problem-solving skills; ability to maintain composure in a fast-paced environment.
- Demonstrated record as a successful team player, including the ability to develop and maintain a goal-oriented, positive attitude and good sense of humor
- Compassion and understanding of the Center’s unique approach to service provision
- Strong work ethic.
- Professional attitude; team- and service-oriented, friendly, and positive.
- Cultural humility.
- Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC.
- Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
- You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving the final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose.
Pay Range
$70,000-$75,000/year
Work Authorization/Security Clearance
Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.
Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization’s effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.
Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
