Member And Donor Relations Assistant

Luther Burbank Center for the Arts

Job Posting

Job Title:      Members and Donor Relations Assistant                 Department:      Development

Reports To: Associate Director of Philanthropy                           FLSA Status:       Non-exempt

Location:     Santa Rosa, CA                                                                  Hourly Rate:       $20 per hour/fulltime/non-exempt

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.

Snapshot of the Role

In this key role, you will contribute to making the department’s work possible. You possess an inquisitive mind with clear communication skills and are intrinsically motivated to work with a dedicated team of fundraising professionals. You will engage with multiple departments within LBC with a focus on database and logistics. You play an important role of organizing, managing, and keeping administrative functions running smoothly.

Measure of Success

• Demonstrate personal responsibility for quality and timeliness of work assignments
• Respond to all emails by end of each workday, prioritizing high-importance emails first
• Contribute to the successful execution of annual fundraising efforts by supporting event planning goals
• Communicate effectively in verbal and written form in a respectful, timely, and clear manner
• Build and maintain customer satisfaction throughout the event cycle to ensure excellence in service and event experience
• Seeks team’s ideas to improve quality, efficiency, and effectiveness in processes and procedures

Some of the key duties and responsibilities you are entrusted with:

• Maintaining up-to-date, timely, and accurate database records, and reports
• Prioritizing and ensuring exceptional customer service to LBC patrons, members, donors, and prospective supporters
• Prioritizing the accuracy and data integrity as a principle means to support the work of the department
• Acquiring and maintaining detailed knowledge of Tessitura, the database software used by the LBC, as a principle means of supporting the work of the department
• Tasks and projects that may include gift entry, constituent activities, renewal activities, records enhancement, constituent reports, lists and outputs, data extractions, donor recognition, and prospect management
• Maintaining proactive and responsive communication with other departments to support the work of the Center
• Proactively communicate challenges to the ADOP and/or team members as tenet of positive teamwork and problem solving

What Matters Most in this Role

• Adhere to timelines and deadlines for assignments, projects, and events
• Work to create and maintain a strong, cohesive team
• Model handling competing demands, high workloads, interruptions, and distractions with poise

• Devotion to the mission of LBC

How to Apply and Further Information:

To apply, please submit a short cover letter and your resume in PDF format to HR@lutherburbankcenter.org  using the job title in the subject line. A detailed job description is available upon request.

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