It Systems Technician 2024-07

Position: IT Systems Technician

The purpose of J-U-B ENGINEERS, Inc. (J-U-B) is Helping Each Other Create Better Communities. We foster a teamwork environment to solve problems that improve society – while providing employees with growth opportunities. We are recruiting an Information Technology (IT) Specialist to work in our Coeur d'Alene, Idaho, office and support our entire staff. This position will assist in maintaining IT systems and provide technical support to employees. In addition to the technical skills listed below, this person must be self-motivated, personable, ethical, innovative, and persistent in resolving end-user needs.

• 1-5 years of experience in IT support or related field
• Excellent communication skills to effectively communicate with both technical and non-technical personnel.
• Strong customer service orientation with attention to detail and commitment to providing quality support in a fast-paced environment.
• Ability to diagnose and resolve technical issues with troubleshooting, critical thinking, and problem-solving skills.
• Ability to adapt to modern technologies and stay updated with industry trends.
• Installation and maintenance of end-user hardware, software, and peripherals.
• Provide company-wide help desk support.
• Ensure compliance with J-U-B policies and best practices.
• Maintain a high degree of technical knowledge.
• Ability to work effectively in a team environment.
• Working knowledge of computer systems (including hardware, software, and networks), Windows and Apple operating systems, Microsoft Office Suite, Active Directory, VPN, and server administration
• Involves travel to other offices and work after hours (including weekend days) as necessary to troubleshoot and resolve problems.

Education and Experience:

Associates' degree in the information technology field and one or more years of experience in the industry.

Required Knowledge/Skills/Experience:

Basic to intermediate telecommunication skills:

• VOIP Physical and Soft Phones
• Working knowledge of iOS and Android cell phones

Basic networking skills:

• Routers, switches, wireless networks

Software knowledge:

• Basic to intermediate software installation and troubleshooting
• Microsoft Client Operating Systems
• Microsoft Office 365

Helpdesk skills:

• Customer relations skills
• Desktop, laptop troubleshooting
• Mobile device troubleshooting
• Printing troubleshooting

Hardware:

• Build, install, and troubleshoot workstation hardware.

Additional - Preferred Skills:

Software knowledge:

• Android OS
• Apple desktop OS
• Apple iOS
• Autodesk and Bentley products are preferred.

Storage:

• RAID technologies

Virtualization:

• Virtual Desktop Environments

Certifications:

• Hardware
• Microsoft
• Network
• Security

Salary range starts at $26.00 - $35.00 per hour and will be commensurate with experience. In addition to your competitive salary, J-U-B also offers an extensive benefits package including:

• Bonuses for qualified employees
• Medical, dental, and vision insurance
• 401(k) with company match, profit sharing
• Vacation, sick, and holiday pay
• Company paid Short Term and Long-Term Disability plans

We also offer a flexible work schedule and the ability to work in a team-centered, collaborative, and supportive atmosphere. See our website for more benefit details: https://web.jub.com/join-us/our-benefits/

If you want to take your career to the next level, apply online at www.jub.com

Compensation details: 26-35 Hourly Wage

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