IT Help Desk Technician II

Responsibilities:
- Provide technical support and troubleshooting assistance to end-users
- Respond to Help Desk tickets and resolve issues in a timely manner
- Install, configure, and maintain computer hardware and software
- Troubleshoot network connectivity issues, including DNS resolution problems
- Analyze system logs and identify potential issues or trends
- Collaborate with other IT teams to resolve complex technical problems
- Assist with the implementation of IT infrastructure projects
- Create and maintain documentation for IT processes and procedures

Requirements:
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- Minimum of 3 years of experience in a Help Desk or technical support role
- Strong customer service skills with the ability to communicate effectively with end-users
- In-depth knowledge of TCP/IP networking protocols and troubleshooting techniques
- Proficiency in analyzing and resolving computer hardware and software issues
- Experience with ServiceNow or similar ticketing system
- Familiarity with Active Directory, Group Policy Objects (GPO), and Office 365

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and take your career to the next level!

Note: Please do not include any contact information in the job description.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please answer each question INDIVIDUALLY (1) The salary range is 60K-70K depending on your experience. Are you okay with this? (2) This is an onsite role at NIH Clinical Center, which is a research hospital. Are you okay to work in a hospital setting? (3) This job requires walking to different users desks resulting up to 5 miles walk per day with an ability to lift up to 40 lbs. Are you able to meet these physical requirements of the job? (4) Why are you looking for a job? (5) When are you looking to start the new job? (6) Do you have any active offer in your hand? (7) This is an onsite job with starting time between 8 and 9am. Are you willing to commute daily to NIH Bethesda Campus (10 Cetner Drive, Bethesda, MD? (8) Do you have an ACTIVE Public Trust or Secret Clearance?

Experience:

• supporting Enterprise Windows environment with AD: 1 year (Required)
• supporting hardware such as HP and Dell: 1 year (Required)
• installing & troubleshooting MS Office: 1 year (Required)
• networking including WAN, LAN, TCP/IP, WINS, DHCP, DNS, VOIP: 1 year (Required)
• McAfee Virus scan, Cylance, BitLocker, or BigFix: 1 year (Required)

Security clearance:

• Confidential (Required)

Ability to Commute:

• Bethesda, MD 20892 (Required)

Work Location: In person