It Support Technician

Description

We know there is someone out there that will make an excellent addition to our IT team. Someone who gets along well with others, is thorough and efficient, can follow company procedures, is able to multi-task and has amazing customer service. Our clinic is a dynamic place to work, practice, and grow. We have 4 primary care health centers s and deliver integrated services including behavioral health, Pharmacy, Dental, specialty referrals, chronic disease management, health education, and much, much more. UNHS is hiring (1) Full-Time (FT) positions.

• Locations: All Sites
• Full-time Benefits start at: PTO leave, Vacation leave, 14 paid Holidays, 100% Medical/prescription insurance ($0 premium, $0 deductible, $0 copays) for employees and dependents, Life insurance, Retirement plan, wellness benefits. Optional coverage for dental, and short/long term disability.

Critical Tasks

• Helpdesk
  • Monitor and respond quickly and effectively to helpdesk requests
  • Respond to customer queries by phone and email
  • Provide technical assistance and support for incoming issues related to systems, software and hardware
  • Ask educated questions and listen to customers to determine root cause issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Run diagnostics to resolve issues
  • Report significant and recurring issues to the Senior Information Technology Support Technician
• Technical Support
  • Create new user accounts/deletion of terminated accounts
  • Provide on-call and after hours technical support on a rotating on-call schedule
  • Clean up computers
  • Maintain daily performance of computer systems
  • Collect feedback to determine patterns and issues such that they can be resolved for FAQs can be provided to customers to ease in troubleshooting
  • Document internal procedures
  • Document known troubleshooting steps for common problems

Requirements

• Ability to diagnose and resolve basic computer/technical issues
• Excellent communication skills
• Keen attention to detail, memory of patterns, and interest in problem-solving
• Willingness to continue learning

Preferences

• Education or Training in Information Technology or IT-related Certification
• Training or experience in IT, Computer Science, or related field
• Proven experience as a Help Desk Technician or other customer service role

As a Tribal Organization the Utah Navajo Health System, Inc. (UNHS) treats patients with high risk and underlying chronic medical conditions. Therefore, UNHS requires its employees to show proof of immunization prior to their employment with UNHS or during their employment. Below is a list of immunizations/vaccinations required to be employed or to continue employment with UNHS.

The immunizations/vaccinations include but not limited to following:

• MMR (Measles Rubeola, Mumps, Rubella): Documentation of two MMR vaccines (OR) Documentation of MMR titers.
• Complete Hepatitis B vaccine series (3 doses), documented proof of titers indicating immunity, or a declination that may be signed uponarrival.
• Proof of up-to-date PPD skin testing, if previously negative (OR) Proof of positive PPD skin test with the most recent chest x-ray and treatment history.
• Tetanus, diphtheria, and pertussis (Tdap).
• Varicella titers, history of varicella or varicella immunization series.
• Influenza vaccine for the current year.
• COVID-19 vaccine
• Any other vaccinations as requested.

UNHS would not be able to achieve our goal of quality equitable healthcare for people living in southeastern Utah without our committed and competent staff. UNHS continually attracts the most devoted healthcare professionals and administrators this region has to offer.We offer the opportunity to work with a dynamic team providing care to medically underserved communities. UNHS hires in accordance with NPEA and EEOC standards.