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Form of workJob Description
Job Description:
Skillset:
Skillset:
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
- Hands on experience with Service now, Imaging, reimaging Windows Operating system for Desktop, Laptops.
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications.
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO.
- Strong customer service skills and Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems.
- Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98.
- Servers: 2012, 2008 r2, 2008, 2003, 2000 and Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software.
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills.
- Demonstrate strong skills supporting printers in an enterprise environment.
- Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills required.
