It Field Support Technician

Are you a Trekkie or a Star Wars person? Do you like DC or Marvel? Guess what, we love to chat about all that and more, all while pondering the bigger meaning of life in the process. Sounds like a cool place to work right? At Integrity Systems and Solutions, we are providing world class IT service to dental and medical practices throughout New England. We truly love seeing our clients succeed and are a group of people who are dedicated to their success as well as our own. So when we aren’t eating pizza and talking sci-fi we are doing some amazing things for our clients and are looking for our next great team member.

Why we are different:

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

· Helpful – Our first instinct is to assist our customers.

· Always Learning – Building our skills to consistently deliver Best in Class service.

· Courteous – We listen carefully, then communicate clearly in a thoughtful, respectful manner.

· Tenacious – We don’t give up until the job is finished, and the customer is satisfied.

· Integrity – Doing the right thing always, even if it hurts.

The Position:

Our IT Field Support Technician is the main onsite point of contact for Integrity Systems and Solutions clients. They are responsible for the delivery of reactive and scheduled client requests, as well as proactive client visits. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.

Qualifications:

• High school diploma required, higher level degree desired

Work Experience:

• IT Experience: 3 years needed, 5 years preferred
• MSP Experience: 1 year needed; 2 years preferred
• Use of PSA/Ticketing system

Additional knowledge, skills, and responsibilities

• Ownership of assigned tasks
• Coordination of service via phone and email using our PSA system
• Being able to adapt and learn quickly
• Ability to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Time management skills
• Exceptional written and verbal communication skills
• Experience troubleshooting and basic installation of firewalls, routers, switches
• Knowledge and experience with Microsoft Server and PC products
• Knowledge and experience with networking principles
• Ability to understand network diagrams and other internal use documentation
• High level PC hardware and PC operating system troubleshooting skills
• Physical networking closet setups
  • Racking firewalls, switches, UPS, etc.
    • Up to 50 lbs.

Preferred knowledge, skills, and competencies:

• Certifications: A+ or Network+ preferred
• Use of documentation platform

HR Information:

• Medical benefits
  • 75% of employee portion paid by employer; option to add spouse/family at employee cost
  • 100% of employee dental paid by employer
• 120 hours of PTO
  • Plus 10 paid holidays
  • And your birthday
• Simple IRA with company matching
• Full-time daily client onsite visits dispatching from home.  One day per week onsite at HQ in Cheshire, CT  is expected.
  • Mileage reimbursement at federal rates
  • Company provided shirts & laundering