Address
Form of work
SalaryOverview:
Responsibilities:
Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment. Expected to work after hour on call on a rotating basis.
Responsibilities:
General:
- The selected candidate will serve as the primary point of contact and provide first- and second-level support to internal and external users of systems.
- Provide services for hardware/software installation, troubleshooting and configuration, LAN/WAN, and standalone hardware and software systems.
- Conduct campus wide support for all desktop and laptop systems utilizing Windows and MAC operating systems to include:
- Installing new PC’s and related client applications with full network capabilities.
- Configuring PC’s for local access security, web security, anti-virus protection, malware protection and Operating System security patches.
- Repairing all types of software damage, including Operating System re-install where required.
- Repairing hardware malfunctions within limits of vendor’s warranty support.
- Installing and configuring network printers.
- Knowledge of SCCM or other PC management application
- Provide user assistance with basic operations of Office applications such as MS Word, Excel, and PowerPoint
- Perform network administration using Microsoft Active Directory, VMware and Citrix.
- Perform system backups utilizing Veeam
- Maintain physical security and inventory applications for desktops
- Troubleshoot network connectivity issues to the local closet level. Assist engineers with peculiar location technical requirements.
- Perform other duties as assigned.
- Bachelor’s degree in MIS, Computer Science, or related technical field or equivalent experience and a minimum of 1 year experience in network administration and desktop support.
- Works independently, supervises work groups
- Tier 2 experience: implementation of networks
- Certifications preferred but proof of applicable experience acceptable
- Works effectively with Microsoft, VMware and Citrix systems.
- Competency designations such as MCSE are desired, but proof of detailed training or specifically applicable experience may be accepted.
- Considerable knowledge of current Windows and MAC operating systems; considerable knowledge of MS Office product suite (Word, Excel, Access, and PowerPoint); demonstrated experience resolving technical problems for on-site and remote clients (computer/network related); and experience working in a Help Desk Call Center environment utilizing a ticketing system
- The successful candidate should possess experience supporting, PCs, peripherals, MS Office, Windows and MAC Operating Systems, as well as excellent customer service skills.
- Good communication, problem solving and technical writing skills are also required.
