Information Systems Desktop Support Technician

Salary : $48,734.40 Annually
Location : Milton, FL
Job Type: Full Time
Job Number: 00157
Department: Administration
Division: Information Technology
Opening Date: 01/23/2024
Closing Date: 2/4/2024 11:59 PM Central
Description
GENERAL DESCRIPTION: The Information Systems Desktop Support Technician (ISDST) is classified as possessing basic Level I IS knowledge in the support and repair of desktop computers. This position receives a significantly elevated number of support telephone calls and assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with various hardware, application software and operating systems to diagnose and resolve unique technical problems. The position utilizes one-on-one consultancy to end users staff. On occasion and under direct supervision by System Administrators, the position also assists in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with limited supervision and requires initiative and judgment.
Examples of Duties
ESSENTIAL JOB FUNCTIONS: Essential functions are fundamental job duties. They do not include marginal tasks which are also performed but are incidental to the primary functions. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, nor does every position allocated to the class necessarily perform every duty listed. Personal characteristics required of all employees, such as honesty, integrity, sobriety and the ability to get along with others, are presumed qualities and may not be listed specifically.

• Train and engage in an apprenticeship with senior IT Administrators;
• Assist staff with the installation, configuration, and ongoing usability of desktop computers and peripheral equipment;
• Work with vendor support contacts to resolve technical problems;
• Work with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients;
• Operate within Microsoft OS platforms in a multi-layered client server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems;
• Assists in maintaining LAN wiring plant, records thereof and as appropriate, telephone systems cable;
• Assist in maintaining computer inventory.
• Transport computer hardware between District Offices and storage warehouses.
• Respond to and address all System Action notices in a timely manner;
• Assists other department personnel with general requests for service and help, i.e. Field questions and problems related MS Office suite of products and other desktop applications;
• Continuously, increase knowledge of production system programs and computer equipment used by the Sheriff's Office;
• Be alert for conditions or situations, which inhibit efficient operation of the Sheriff's Office or the Information Systems Section and make recommendations for solutions;
• Performs related duties as required.

Typical Qualifications
MINIMUM QUALIFICATIONS: Prefer CompTIA certifications, prefer Associates Degree or related discipline but will consider graduation from high school or GED, must have a strong aptitude for advanced learning in the field of Information Technologies. Must have an understanding of the relationship between processes and policies; experience working in a team-oriented and collaborative environment.
Supplemental Information
ESSENTIAL PHYSICAL SKILLS: Maintain periodic rotational duty of 24x7 on-call availability, occasional after-hours and weekend work; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components; lifting and transporting of moderately heavy objects, such as computers, printers, battery backups and other peripherals.
ENVIRONMENTAL CONDITIONS: Inside; exposure to noise associated with computers operating exposure to electrical wiring and apparatus.
KNOWLEDGE OF: Verbal and written communications; system analysis, project management, operating systems, personal computers, network systems; principles of systems documentation and programming; related government and business concepts.
ADDITIONAL: Must successfully pass CVSA, drug screening, physical exam, and background investigation. Must be willing to work rotating shifts, weekends, and holidays when required. Applicant must possess and maintain a valid Florida driver's license.
The following are just some of the wonderful benefits offered by the Santa Rosa County Sheriff's Office. Additional benefit information can be found at:

• Health Coverage with Blue Cross Blue Shield (3 plans) - cost listed is per month:

HMO Plan 1 (115)PPO Plan 1 (317)HMO Plan 2 (41)
Employee Only Free $14.50 FREE
Family $350.00 $382.55 $275.00

• Optional Flexible Spending Plan (pre-tax)
  • Health - Maximum $3,050 annually, paid bi-weekly
  • Dependent Care - Maximum $5,000 annually, paid bi-weekly

• Dental Coverage - Blue Cross (Florida Combined Life)

Employee Only $43.30
Family $124.51

• Vision Coverage - Humana Vision

Employee Only $6.76
Employee & Spouse $13.52
Employee & Child(ren) $15.98
Family $22.57

• Employee Assistance Program - no cost to employee or family members
• $25,000 Lincoln Financial Life Insurance Policy provided free to employees
• Florida Retirement System Pension Plan - 3% cost to employee; 8 years vested
• Florida Retirement System Investment Plan - 3% cost to employee; 1 year vested
• Deferred Compensation Plan through Nationwide - 15% employer match of contributions at the end of the calendar year
• Emergency Leave Pool
• FREE! Hepatitis B Inoculation
• $25 Annual Wellness Bonus for obtaining annual physical with physician
• FREE! Healthiest You - Teledoc Appointments
• Additional Life Insurance available through: Liberty National, USAble, Colonial Life (paid by employee)
• Additional Services from Legal Shield (paid by employee)
• Additional policies from AFLAC (paid by employee) - accident, cancer, hospitalization, etc.
• Tuition reimbursement
• Free gym facilities on-site
• No state of Florida income tax
• 11 paid holidays per year, 2.5x salary paid for all hours worked on a holiday, 8 hours paid for holidays not worked
• 4 hours Annual Leave earned per pay period (increases after 4 years of employment)
• 4 hours Sick Leave earned per pay period
• Compensatory Leave Bank (Sworn Law Enforcement and Sworn Detention)
• Paid training opportunities
• Paid overtime

Additional Benefits Available for Sworn Law Enforcement, Sworn Detention Deputy, and Communications Dispatcher positions:

• FREE! Life insurance through Hartford with varying payout maximums (minimum $75,000)
• Double time and a half for all hours worked on a holiday

Additional Benefits for Sworn Law Enforcement Officers:

• All uniforms and equipment provided
• Take home vehicle (After completion of FTO: depending on assignment and residence location)

01
Do you possess a strong aptitude for advanced learning in the field of Information Technologies?

• Yes
• No

02
Do you possess any certifications or degrees related to Information Technologies?

• CompTIA
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Other IT related Certification
• N/A

Required Question