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Form of workJob Description
Desktop SupportTechnician
Pay Rate: $21.00/HR W2, plus mileage and travel expense
Hours: Mon-Fri, 8am-5pm, must participate in on-call rotation
Location: Orlando, FL/Clearwater, FL service area
Duration: Contract-to-Hire
Description:
Tech will be responsible for providing Desktop Support at a group of car dealerships located in Orlando, Belle Isle, and Clearwater. Ideal candidate would live in the Lakeland, FL area and be willing to travel to Orlando and Clearwater weekly.
- Dell Laptop/Desktop Software Support
- Duties will include standard desktop/Laptop break/fix items
- Receive user calls and offer remote or on-site support.
- Troubleshoot system, office, hardware, and business applications
- Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
- Monitor calls, incidents and requests using client provided Service Now tool
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Skills:
- Deskside Support Experience
- Great Customer Service
- Desktop Support (Win10, Active Directory and Office 365)
- 3+ years of PC/Laptop/Printer support experience
- Mac experience is a plus
- A+/Dell/Lenovo certifications nice to have
