Desktop Support Technician

Position: Desktop Support Technician

Location: Jacksonville, FL

Duration: 12 Months

Job Description:

· Use out-of-the-box thinking and creative problem-solving skills to resolve issues while adhering quickly and effectively within the boundaries of corporate standards and policies.

· Provide customer with guidance on operating system usage, applications, data backups, data recovery, and compliance with IT Security policies.

· Provide feedback and recommendations to Mac Engineering team on user experience, application compatibility, and usability of the toolsets.

Our preferred requirements:

· Ability to assess customers’ support needs when called upon, then provide solutions.

· Flexibility to regularly rotate through different technical specialties and skill sets.

· You have excellent time management skills and can make decisions quickly.

· You maintain composure and customer focus while troubleshooting and solving issues.

Job Type: Contract

Salary: Up to $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person