Desktop Support Technician.

The Desktop Support Technician provides Tier 1 and Tier 2 support. This position is expected to be the single point of contact for all company employees across four locations to report IT related questions and problems. He/she must provide first level hands-on desktop peripheral (laptops, desktops, printers and phones) support and virtual technical support for customers in a timely, accurate, and courteous manner. ...

In addition to the IT skills/qualifications listed below, we are looking for someone who can work in the office 4 days a week and has great white glove customer service experience.
Responsibilities:
The essential duties and responsibilities of the position are subject to change and are not meant to be an exclusive list. These duties include but are not limited to:
- Provide courteous and effective technical support for customers who have questions or problems relating to the company computer, telephone and remote access systems
- Provide management escalation and customer notification of IT problems as needed
- Develop and maintain an expert knowledge of all aspects of the companies technical environment
- Ensure that all Support calls received are resolved to the customer???s satisfaction
- Accurately and extensively document all support calls through the ServiceNow ticketing system
- Relocation of existing equipment to support user moves and installation of equipment for new users
- Maintain the inventory of all company production computer hardware
- Setup and support of the Firm video conferencing and audio visual systems
- Provide on-call technical support and resolution after hours - on-call includes nights, weekends, and holidays
- Report observed problem trends or common user frustrations to supervisor
- Deploy, support and trouble-shoot Firm hardware, including but not limited to PCs, laptops, printers and phones
- Perform other departmental duties as required by supervisor in support of the IT department
Working hours: 8:00 AM - 5:00 PM
Skills:
- Law firm or professional services firms experience a plus
- Deep knowledge of Microsoft Office, especially in Outlook, Word, and Excel
- ITIL principles and processes
Education:
High School
Experience:
4-7 years
Qualifications:
- High School diploma (Associate degree preferred)
- Technical training in network LANs and WANs, plus desktop systems diagnostics, maintenance and repair
- Four years of hands-on desktop and support center experience
- Understanding of network LANs and WANs in a Microsoft environment.
- Hands-on experience supporting desktop peripherals
- Experience supporting iManage Document Management System and Microsoft Office suite as well as experience in a virtual Support Center environment.
Apply today or email our recruiter directly with your resume and interest at adamrangel@spherion.com!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).