Desktop Support Technician Ii - Must Have Service Now Exp

Desktop Support Technician II - Must Have Service Now Exp

Contract-To-Hire
Miami, FL USA

• Service Now Ticketing - Experience a must
• Bi-Lingual Spanish/English with strong English – reading and writing
• AV Support Experience.  (Conference Rooms device Creston and Teams)
• 4-7 years of related desktop experience (Desk-side and Remote)
• A+ equivalent or higher.
• Windows/Mac experience
• Windows 10 OS - Navigating and troubleshooting
• Active Directory experience "managing users and computers"
• Microsoft Intune - Managing users and devices
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery
• Experience doing break / fix repairs on desktops, laptops
• Install / Re-install various software packages and updates
• WiFi and VPN connections; Support of wireless devices
• GREAT Customer Service skills