Help Desk Support Representative

Overview

Location: Hybrid- Pittsburgh 

Job Type: Contract 

Work Authorization: US Citizen, No C2C

The A.C. Coy Company has an immediate opening for a Help Desk Support Representative.  Ideal candidates should have 3 years of IT Related customer service experience.

Responsibilities

• Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
• Remote configuration of software according to customer specifications
• Post install support within the product support call center
• Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application
• Inform Product Managers on customer issues related to software utilization and software design
• Must maintain technical expertise with  products and their usage as well as general networking and PC skills

Qualifications 

Education

• Minimum of an Associate degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience

Experience 

• A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired
• Professional phone skills and Customer Service Skills highly desired
• Experience with use of software including Microsoft Office, Word, Excel and SAP required
• Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role
• Knowledge of Windows XP, Vista, 7, and 8 Operating systems required
• Knowledge of Android and iOS mobile operating systems highly desired
• Knowledge of SQL Server preferred