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Form of work
SalaryWe have an immediate opening for an energetic, enthusiastic and highly motivated Help Desk Support Analyst to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
Qualifications:
- High school diploma or equivalent. Post-secondary degree preferred.
- Two to four years related experience and/or training, or equivalent combination of education and experience in a Microsoft Windows Domain-based environment.
- Knowledge of Microsoft Office Suite and Microsoft Windows is required.
- Exceptional workstation and networking trouble shooting skills.
- Organizational skills and high attention to detail.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
Responsibilities:
- Diagnose and troubleshoot problems encountered with computer hardware, network, ISP, software, and peripherals. Typical support requests can include: password lockouts, printer setup and troubleshooting, network access requests, remote access, email and phone setup and troubleshooting.
- Coordinate with IT Operations for appropriate support and escalations.
- Ability to troubleshoot PC and MAC related issues.
- PC and peripheral installation.
- Accurately document service requests.
- Create and maintain knowledge articles.
- Image laptops and desktops for new users.
What we offer
- PTO and holidays
- Full-TIme
- 401(K) retirement plan with company matching
- The top insurance program in the industry including medical, dental, prescription and vision
- Advancement within the Ciocca Automotive Family
- Employee discounts: purchases, repair, service, wash
At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
