Help Desk Support Analyst - Tier 1

Overview
This is a hybrid role.
CubeSmart is currently seeking a Help Desk Support Analyst Tier I to join the Information Technology team at our corporate office in Malvern, PA. The Help Desk Support Analyst - Tier I provides first level support for both corporate and field personnel.
Who we are:
At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities

• Provide first level support by answering, evaluating, and prioritizing incoming telephone, voicemail and email requests from both corporate and field personnel with hardware, software, networking and other computer related problems
• Remotely install new hardware and software upgrades in accordance with established procedures and software licensing agreements.
• Assist in the set-up and installation of new personal computer equipment.
• Escalate calls as appropriate to other IT team members.
• Monitor computer virus activity and assists in the deployment of virus protection software on personal computers.

Qualifications

• Must be flexible to work day, evenings and weekends
• Solid computer skills, word processing, spreadsheet and database software knowledge.
• Strong customer-service mentality
• Effective oral and written communication skills and strong interpersonal skills.
• Basic understanding of computer networks
• Familiarity with mobile devices
• Ability to work with and train end-users with various degrees of computer knowledge.
• Effective time management skills and strong attention to detail.
• Ability to perform duties with a high level of accuracy and document the results of efforts.
• Bachelor's degree preferred, but not required

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