Help Desk Support Technician - School Of Computer Science - Computing Facilities

Join our diverse team as a Help Desk Support Technician and become the go-to hero for resolving technology challenges! The SCS Computing Facilities group is seeking a tech-savvy problem solver with a passion for customer satisfaction to provide outstanding support at the forefront for the School of Computer Science.
As a crucial member of our IT family, you'll address a diverse range of issues, from configuring software to resolving hardware snags. If you thrive in a fast-paced environment, love interacting with people, and have a curiosity about turning tech jargon into plain English, this role is your gateway to making a substantial impact. Take your career to the next level by joining us and being the driving force behind seamless IT experiences!
Your responsibilities will include:

• Serve as the initial point of contact for internal users, addressing their technical queries and concerns.
• Support Linux, MacOS, Windows operating systems and mobile device platforms (iOS/Android).
• Use an incident management system such as ServiceNow, to meticulously document and track incidents for ongoing improvements and future reference.
• Assist in the development and maintenance of support documentation and training materials for a variety of audiences, such as students, faculty, and staff.
• Work seamlessly with teams across SCS Computing Facilities and CMU, resolving issues and addressing concerns.
• Keep abreast of new technology relevant to the SCS community.

Qualifications:

• A bachelor's degree in a related field OR at least one year of experience of providing end-user IT computing support, deskside strongly preferred.
• Expert customer service skills and strong dedication to service, with effective written/verbal communication, technical follow-through, personal organization and prioritization.
• Possesses a willingness and ability to support a diverse and inclusive environment.
• Desirable, though not required: Academic background, pertinent certifications, or coursework like CompTIA A+, Apple Certifications, Microsoft Certifications, or equivalent qualifications.

Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences. We are looking for someone who shares our values and who will support the mission of the university through their work.
Requirements:

• Successful background check

Joining our team in this position opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance.
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role's responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in this exciting opportunity?! Apply today
Location
Pittsburgh, PA
Job Function
Systems Administration and Support
Position Type
Staff - Regular
Full Time/Part time
Full time
Pay Basis
Hourly
More Information:

• Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance