Help Desk – Level 1 Support Technician

HonIsT Solutions is dedicated in providing customized IT infrastructure, communication, and security solutions to small and medium sized businesses and operates as a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP).

We are looking for a responsible Level 1Help Desk / Support Technician’s to help support our Engineering and Helpdesk teams in a timely and professional manner. You will provide high-quality Level 1 technical support to our clients and complete associated tasks and projects in a timely and effective manner.

The Level 1Help Desk / Support Technician’s main duties include analyzing and troubleshooting computer support problems as well as applying your knowledge of software, hardware products and services to resolves problems for users. To be successful in this role, you should be proactive, meet deadlines and communicate very effectively. Our ideal candidate also has previous experience as a Help Desk / Support Technician and is familiar with troubleshooting and solving Help Desk tickets.

This position is a mix between work from home and on-site support work. You will be answering client phone calls and ticket submissions remotely, and will be traveling to local client locations deploying new IT equipment and providing desk side support in the event remote support capabilities have been exhausted. HonIsT Solutions does not have an office work space area for employees to travel to. It is required that you have an at home work area for remote work with high speed internet.

Position Responsibilities:

• End User Remote support utilizing remote monitoring, management, and control tools.
• End User On-Site user support and IT equipment deployments
• Phone, ticket, email support for clients
• Active Directory/Microsoft 365 user account creations and configurations
• End user equipment and application deployments – Desktops/laptops, monitors, keyboards/mice, scanners, headsets, phones, etc.
• Troubleshooting end user hardware/software issues, work with vendors to diagnose and fix issues
• Basic Windows Server Administration
• Basic Network Administration
• Documentation of networks and computer systems
• Backup and Security Solutions monitoring and remediation
• IT equipment recycling

Requirements/Qualifications

• Live within 25 Miles of Reading, PA
• Associates or Bachelors with a focus on IT Networking/Infrastructure/Security
• 1 -3+ years prior job experience in the IT industry
• Microsoft 365 Experience
• The ability to work independently and is self-driven to complete tasks, great time management skills.
• Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
• Ability to manage multiple tasks and achieve deadlines under pressure.
• Friendly and customer service centric
• Detailed oriented
• Understanding of computers and operating systems
• Understanding of computer networks
• Capable of lifting at least 50 lbs.
• Valid driver’s license and reliable car
• U.S Citizen
• Pass background test

Preferred Skillsets:

• Basic Knowledge of Windows Server
• Basic Knowledge of Linux
• Basic Knowledge of VLANS
• Experience with VoIP Systems
• Experience with Backup Technologies
• Experience with Business Anti-Virus and Security Solutions
• Experience with desktop and laptop hardware

Full-Time Salaried position expectations and benefits:

• Monday – Friday 8:00 AM – 5:00 PM – 40 hour work weeks with 1 hour break
• After hours work: Scheduled in advance, does not happen often.
• Paid Holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas
• 120 Hours Paid Time Off – 160 hours Paid Time off starting 5th year of employment
• SIMPLE IRA retirement account
• QSEHRA Health reimbursement plan
• Laptop and other tools to complete the job supplied
• Mileage reimbursement at the government set rate – tolls reimbursed
• $50/month technology reimbursement
• Certification reimbursement upon passing exam

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Flexible spending account
• Paid time off
• Retirement plan

Experience level:

• 1 year

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Microsoft Windows Server: 1 year (Preferred)
• Desktop administration: 1 year (Preferred)
• VoIP: 1 year (Preferred)
• Backup Administration: 1 year (Preferred)
• Endpoint Security: 1 year (Preferred)
• Microsoft 365: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road