It Help Desk/ Data Support Analyst

HELP DESK TECHNICIAN / IT OPERATIONS ASSOCIATE

JOB SUMMARY: CDS Administrators is seeking an entry level Help Desk Technician / IT Operations Associate who is excited to enter the Information Technology world and begin their career. CDS specializes in benefit administration and prioritizes exceptional customer service. We are looking for a candidate who is eager to learn and create roots. This position requires an aptitude for technology, strong attention to detail, and well-rounded communication skills.

QUALIFICATIONS

• Associates Degree (or higher) in IT OR a computer related discipline or a minimum of 3 years in an IT Help Desk Role OR 5+ years of computer based knowledge
• Excellent working knowledge of Server / Client applications including Microsoft Exchange
• Strong working knowledge of: software, Windows 7, Windows 8, and Windows 10, and Windows 11.
• Hardware knowledge proficiency: hard drives, memory, network adapters, printer support, monitors, etc.
• Ability to multi-task and complete projects correctly on time
• Proficiency in core MS Office applications including Word, Excel, PowerPoint, Access, and Outlook.
• Driver’s License
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.

HELP DESK TECHNICIAN / IT OPERATIONS ASSOCIATE PAY & PERKS:

• Salary starting from $37,000 per year
• Monday to Friday
• Professional development and coaching
• Health, Dental, and Vision insurance
• 401(k)
• Life insurance
• Paid time off

HELP DESK TECHNICIAN / IT OPERATIONS ASSOCIATE DUTIES & RESPONSIBILITIES

• Investigate Desktop PC issues submitted through ticketing system; Identify and apply solutions for common computer problems
• Microsoft Access Database troubleshooting including modification and creation of new projects upon request
• Install updates for windows-based server operating systems
• Reset passwords for clients on our online portal system
• Ensure HIPAA regulations are followed. Confirm file transmissions follow encrypted protocols, staff are following guidelines for disclosure of PHI and ePHI, participates in team HIPAA risk assessment and training
• Diagnose various hardware issues and fix any issues identified. This includes monitors, hard drives, network adapters, printers, or any other networked device
• Learn the ANSI 834 Enrollment Implementation Format and work with the various departments to send and receive electronic eligibility files
• Learn SQL to assist with the development of query related projects for specific applications
• Support of all 4 locations

ABOUT US: CDS Administrators, Inc. (CDS) is a locally owned and operated employee benefit services firm in the greater Pittsburgh area. We are seeking candidates interested in working in a fast-paced environment in a growing organization. We promote from within, and are invested in training and development.

Job Type: Full-time

Pay: From $37,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you understand that this is an in office position?

Experience:

• IT support: 1 year (Preferred)

Ability to Relocate:

• Pittsburgh, PA: Relocate before starting work (Required)

Work Location: In person