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Form of workJob Description
Oxford Solutions has an opening with our retail client for a Help Desk Support Specialist. Looking for someone with basic coding, scripting language and API knowledge.
Core support hours for the Service Desk are 6am-1am Monday-Saturday and 8am-7pm on Sunday. Must be flexible and willing to work within these time frames.
Essential Functions
Requirements
Help Desk Support - 24-00066
Core support hours for the Service Desk are 6am-1am Monday-Saturday and 8am-7pm on Sunday. Must be flexible and willing to work within these time frames.
Essential Functions
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques
- Provide Desktop/Client Support (Windows desktop/laptop, MacBook, server, imaging services, etc...)
- Provide retail support (registers, pinpads, handheld PDT devices, etc...)
- Write concise, informative service tickets.
- Follow up on all tickets in a timely manner and pursue issues through to resolution.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
Requirements
- Associate Degree preferred or equivalent level of work experience
- Entry level help desk experience
- Basic knowledge of a common coding/scripting language (JavaScript, Python, Bash, etc).
- Basic knowledge of APIs (Application Programming Interface).
- Basic User and Application Support (password resets (active directory), multi-factor authentication, VPN
- Experience using ticketing systems
- Broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
- Excellent communication skills
Help Desk Support - 24-00066
