Front Office Receptionist - Troy Headquarters

The Office Receptionist is responsible for creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to our Management staff. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction.

The position reports to the Executive Management team.

Qualifications:

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
• Previous experience as a front desk receptionist or in a similar role is preferred
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Must be detail-oriented
• Bilingual fluency in Arabic and English preferred

Responsibilities:

• Courteously greeting visitors and directing visitors appropriately.
• Answering calls and providing patient support with miscellaneous inquires, service related questions, other requests, etc.
• Maintain office supplies inventory and place orders when necessary
• Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills
• You must have good judgment, problem solving and decision-making skills as well as be an organized record keeper
• Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications
• Backup support to the office manager.
• Filing and copying documents as needed.
• All other office duties as assigned by the CEO/COO and leadership team.
• Typing correspondence, written communication and reports from hard copy as needed.

Perks & Benefits:

• Guaranteed full-time pay – competitive salaries
• Full medical, dental, vision health benefits with low costs and deductibles
• Short-term and long-term disability insurance
• Generous paid time off (20 days a year)
• 14.5 paid holidays
• 403(b) Retirement Plan
• Bonus opportunities - employee referral

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person