Front Office Receptionist

PURPOSE OF THE JOB

This position reports to the Office Manager and is responsible for welcoming patients, scheduling, making payment arrangements and entering treatment plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Experience

• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions

Payment Arrangements

• Create payment arrangements to minimize length of A/R in alignment with treatment planning protocol

Schedule Management

• Position has full responsibility over scheduling the patients according to treatment planning protocol
• Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, dentists and non-DDS staff

MINIMUM QUALIFICATIONS

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

• Minimum of 5 years dental office experience and that of treatment planning experience preferred

o Healthcare provider operating experience strongly preferred; dental or similar provider services experience preferred

o Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise

• Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
• Deep level of dental insurances (reimbursement rates, PPO agreements and policies, etc)

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

• Proven ability to work collaboratively with colleagues, DDS’, and teammates to create a results-driven, team-oriented environment
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization

Compensation

• Hourly rate (commensurate with experience) with bonuses

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Experience:

• Dental: 1 year (Preferred)

Ability to Relocate:

• Detroit, MI 48238: Relocate before starting work (Required)

Work Location: In person