Front Desk Receptionist

Job description

Summary

Provides support with the daily activities at the Front Desk in the Medical Office including; Check-in, Check-out and ICS management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for completing the check-in/ registration process according to guidelines by; accurately entering all pertinent patient information, confirming insurance benefit eligibility completion at the time of service, collecting and posting copayments, preparing electronic encounters in EPM and EHR for billing and clinical use, confirming referring physicians, obtaining and entering all meaningful use criteria, enrolling patients in Patient Portal, including necessary paperwork brought in by patient or sent in by referring OD for the doctors to review, and reconciling all copayments collected.
• Responsible for completing the check-out/ discharge process according to guidelines by; providing patients with their next appointment as indicated on fee ticket, providing patient education as directed, entering data for meaningful use, forwards MRI and Medicaid precertification requests to appropriate personnel, and reconciles daily collections then forwards all fee tickets to the billing staff daily.
• Responsible for auto enrolling our patients onto the practices Patient Portal. Educating the patients of the benefits of enrolling on our Patient Portal and giving them the information needed to gain access. In addition, encouraging patients to utilize the portal for communicating with our practice and the benefits the portal can provide by keeping them engaged in the care they receive. Each Patient Advocate is required to assist at least one patient per day by helping the patients log on the portal and submitting a secure message to our practice.
• Provides daily schedule to clinical staff.
• Scans and files all patient documents accumulated daily in DM by the end of each business day.
• Retrieves messages from Call Center Triage and forwards to appropriate personal in a timely manner. Updates Telephone Call Templates with physician responses and generates document when completed.
• Answers incoming calls from the call center and responds to inquiry.
• Documents and records all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other department for communication purposes.
• Assists medical personnel with returning messages such as patient inquiries.
• Ensures patient referral source is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas.
• Submits patients referred VIA fax/ Referring OD to the Referral Management Department. All scheduled patients must have their referral letters scanned into DM and noted in the system.
• Sorts mail and handles fax requests.
• Greets and directs patients, salespeople, and visitors.
• Contacts and reschedules no show appointments and assists with internal scheduling conflicts.
• Forwards on demand precertification and insurance verification requests to appropriate personnel.
• Maintains and controls the release of information to authorized persons only.
• Maintains a neat and orderly work area and keeps all waiting areas clear of debris, magazines organized and up to date.
• Orders, receives, and maintains office supplies.
• Travels to other Ludwick Eye Center locations as needed.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:

To be considered for positions where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine prior to their start date