Address
Form of work
SalarySUMMARY:
Greets residents, residents’ families and general public in a gracious and welcoming manner. Interfaces with all departments to facilitate communication. Oversees office work including distribution of mail, updating of menus, and new employee paperwork.
DUTIES AND RESPONSIBILITIES:
· Understands, embraces and works toward the successful achievement of the mission
· Participates in the ongoing process of Quality Improvement to evaluate and improve upon the service and standards.
· Consistently maintains a kind, caring and respectful attitude towards residents, residents’ families and guests. Sensitive to the special needs of the seniors and demonstrates a genuine, caring attitude.
· Wears name tag at all times.
· Answers telephone in a courteous and confident manner. Always maintains an assertively friendly positive attitude.
· Notifies appropriate staff when there is a person or person waiting in the lobby to meet with members of the staff.
· Interfaces with all departments to facilitate communication through the use of the telephone, walkie-talkies and other communicative devices.
· Transfers calls to the appropriate party. Takes messages when the desired person is not available. Responsible for a timely distribution of messages.
· Informs Wellness when a resident in the lobby area requires attention.
· Compiles a list of people who want papers and what papers they have ordered.
· Maintains a list of residents who wish to use the salon.
· Notifies the Food Service Department if a resident is going to have a guest for a meal.
· Notifies the Executive Director or designee and the Director of Maintenance or designee, if a fire emergency is reported; follows established procedures to notify staff of the emergency.
· Respects residents’ confidentiality at all times.
· Completes computer work, office work and projects assigned by the Executive Director or other Department Heads.
· Maintains an adequate supply of:
o New Employee Packets
o Admission Packets
o Employee Handbooks
*Monitors office supplies and re-orders when necessary.
· Sorts and distributes business mail to appropriate parties.
· Manage transportation: Drivers, Schedule, Maintenance
Job Types: Full-time, Part-time
Schedule:
- Day shift
- Weekends as needed
Application Question(s):
- Must be willing to undergo a criminal background check.
Work Location: In person
