Address
Form of work
Salary**Applicants are asked to complete an official application here:
https://www.hrapply.com/hershey/QualifiedReferral.app?jobid=21229
Become a part of the team of the Hershey Lodge, where you'll find 665 well-appointed guest rooms and deluxe suites. Reflecting the already warm and gracious interior of the lobby, each guest room features chocolate-themed decor and artwork. With a relaxed atmosphere and sweet reminders everywhere you look. As the Front Desk Attendant you will have the pleasure of greeting our valued guests upon their arrival, creating a warm, enthusiastic and positive start to their stay.
Job Functions:
- Greeting guests upon their arrival
- Giving personal attention to guest in order to exceed their expectations
- Registering guests and confirming room rates
- Providing information about the Lodge and other attractions within the company and the area
- Maintaining an accurate count of room status and availability
- Reserving guest rooms in accordance with special requests
- Processing guest room charges
- Receiving payments on accounts
- Balancing receipts at the end of each shifts
- Create 100% guest satisfaction by providing optimum service at all times
- Answering telephones; and handling guest questions/concerns/complaints
Basic Qualifications:
- Must be at least 18 years of age
- High school diploma or GED equivalent
- 2 years of customer service experience
Additional Qualifications:
- Proven guest relations, problem solving and organizational skills
- Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
- Professional image representative of company image
Working Conditions:
- Ability to work in hectic, fast-paced environment
- Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity
- Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
