Address
Form of work
SalarySummary:
We are currently seeking a dynamic and proactive individual to join our team as a Receptionist. The ideal candidate will take the initiative to efficiently manage Front Desk operations, interacting seamlessly with staff at all levels in a fast-paced environment. Key attributes include multitasking, problem-solving, and trustworthiness in handling sensitive information, coupled with the ability to thrive under pressure. A high level of professionalism and confidentiality is crucial to this role. The successful candidate will be a team player who can effectively take direction while contributing their resourcefulness and efficiency to the overall workplace environment. Previous receptionist experience is preferred, and excellent interpersonal and organizational skills are essential. If you embody these qualities and are ready to be a valuable asset to our team, we invite you to submit your resume to Canine School of Behavior.
Job Duties:
Manage Reservations:
-Coordinate and manage appointments, ensuring the efficient scheduling of client classes and trainers schedules.
-Keep track of daily schedules, making adjustments as needed to accommodate changes.
Daily Client Communication:
-Greet clients and visitors with a friendly and professional demeanor. You are the first impression!
-Handle incoming calls, inquiries, and emails promptly and courteously.
-Be highly versed in company information for clients regarding services, appointments, and general inquiries.
Obtain Client and Pet Information:
-Accurately collect and record client and pet information with attention to detail.
-Ensure completeness of required paperwork, including consent forms and relevant documentation.
-Maintain confidentiality of client and pet records, adhering to privacy protocols.
-Work in Google Suite, utilizing tools including Gmail, Google Calendar, and Google Docs, and Google Sheets for daily administrative tasks.
-Manage and organize files, documents, and schedules efficiently.
-Collaborate with team members through shared Google Drive folders and documents.
Front Desk Operations:
-Maintain a welcoming and organized Front Desk area.
-Assist clients with check-in and check-out procedures.
-Handle basic administrative tasks, such as filing, faxing, and photocopying.
-Uphold a high level of professionalism in all interactions with clients, visitors, and team members.
-Represent the organization positively as the first point of contact.
Problem Resolution:
-Address client concerns and inquiries, escalating issues to appropriate personnel when necessary.
-Demonstrate flexibility and adaptability in handling unexpected situations.
Requirements:
2 year of customer service experience
1 year of receptionist/Front Desk experience
1 year of Dog industry experience - Although this position will not require or include any animal handling, applicants should be comfortable around dogs of all shapes and sizes and have basic dog care knowledge
High school diploma or equivalent
Achievement Oriented - must have the ability to multitask in a fast-paced environment
Must have excellent follow-through skills
People Oriented--Must have excellent customer service/people skills
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
