Hotel Front Desk Receptionist

Job Title: Hotel Front Desk Receptionist

Company Overview: Travelodge is a premier hotel renowned for its exceptional service and commitment to providing guests with unforgettable experiences. Nestled in the heart of Santa Maria, our establishment caters to travelers from around the world, offering luxurious accommodations and top-notch amenities. As we continue to uphold our reputation for excellence, we are seeking a friendly and organized individual to join our team as a Hotel Front Desk Receptionist.

Position Overview: As a Hotel Front Desk Receptionist, you will serve as the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding customer service. If you are enthusiastic about hospitality and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Greet guests in a friendly and professional manner upon arrival
• Check guests in and out of the hotel using our reservation system
• Process payments, handle cash, and maintain accurate accounting records
• Answer phone calls and respond to guest inquiries with courtesy and efficiency
• Assist guests with luggage, transportation arrangements, and other requests
• Provide information about hotel facilities, services, and local attractions
• Resolve guest complaints and concerns promptly and effectively
• Maintain a neat and organized Front Desk area at all times
• Collaborate with other hotel staff to ensure smooth operations and guest satisfaction

Qualifications:

• High school diploma or equivalent; college degree preferred
• Previous experience in customer service or hospitality industry preferred
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Proficiency in computer software (e.g., Microsoft Office, reservation systems)
• Ability to remain calm and composed under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits:

• Competitive salary with opportunities for advancement
• Comprehensive benefits
  
• Ongoing training and development programs to support your career growth
• Friendly and supportive work environment with a diverse team of professionals

If you are passionate about hospitality and dedicated to providing exceptional service to our guests, we invite you to apply for the Hotel Front Desk Receptionist position at Travelodge. Join us in creating memorable experiences and exceeding our guests' expectations at every turn.

Travelodge is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from individuals of all backgrounds and strive to create an inclusive environment where everyone feels valued and respected.