Front Desk Coordinator

Join our growing family and specialty practice!

Company values: Family, Community, Integrity and Innovation

Position Summary:

The Front Desk Receptionist provides excellent patient customer service and promotes streamlined patient experience.

Primary Duties & Responsibilities:

• To create a positive and professional first impression of the practice.
• Schedule appointments and assist with scheduling.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into EHR.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment.
• Reconcile payment batches at the end of every day and turn them into the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.

Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Knowledge, Competencies & Skills:

• Excellent customer service.
• Attention to detail and willingness to learn.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.
• Ability to type 40 Words Per Minute.

Physical Requirements for the Job:

• Able to sit, stand, and or walk throughout the day.
• Intermittently required to stoop, bend, speak, and listen.
• Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.