Front Desk Agent

HOME2 SUITES BY HILTON SALISUBRY - Award winning team, top hotel in the area with one of the best and growing companies in the industry!

APPLY TODAY, WE ARE SCHEDULING & HOLDING INTERVIEWS OVER THE NEXT FEW WEEKS, JOB OFFERS GOING OUT ON THE SPOT TO THE RIGHT CANDIDATES. No calls or walk-in's accepted at this time, thank you for your patience!

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KEY NOTES:

• MUST be 18+ year old or older
• MUST be able to work 2p-10p, but we are also accepting applications for 6a-2p.
• MUST be able to work Fridays, Saturdays and Sundays as they are rotated amongst agents to fair.
• MUST be flexible to work holidays to help cover day off requests/vacations.

BENEFITS:

- 401k program with 4% company match and team member travel program available to all new hires on day one

- Hilton Team Member Travel Program Enrollment available. Take advantage of discounted stays at any Hilton Hotel around the world!

- PTO/Vacation Time available after 90 days

- Premium and supplemental benefit packages available upon 90 days of employement. This includes medical, dental, vision, life (short & long term) insurance, accidental and hospital coverage, PLUS MORE!

- Vacation Reimbursement available to full time associates with a tenure of 1+ years.

- Wage increase based on annual performance review.

Front Desk Agent Responsibilities:

• Act as manager on duty by making executive decisions to ensure that everything runs smoothly throughout the night.
• Respond to guest complaints, requests and emergencies. Try your best to make things right with guest, and always communicate all issues to management for further follow up if needed.
• Welcome and check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in is in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Record guest preferences in the system.
• Accurately process all debit and credit card transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to management or authorities.
• Help monitor cleanliness of lobby, gym, laundry room, bathrooms and pool/patio area
• Complete any other small assignments given by Operations Managers or GM

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Skills:

• Proven experience as a Front desk, Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Savy Computer Skills
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills

To do this kind of work, you must be able to:

• Be an outgoing, welcoming personality for the Hotel
• Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Speak and write clearly and accurately.
• Be adaptable, dependable and flexible.

TRUST | FAMILY | AUTHENTICITY - Exceptional experiences delivered proudly to all!

Job Types: Full-time, Part-time

Pay: Up to $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you available to work weekends and holidays?
• What shift[s] are you available to work?

Education:

• High school or equivalent (Required)

Experience:

• Hotel Front Desk: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Salisbury, NC 28146 (Required)

Work Location: In person