Front Desk Agent

The Front Desk Agent is responsible for daily operations and overseeing all Front Desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, High Hampton itself. 

Must have flexibility to work weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers and responds to guests' requests and individual needs promptly
• Maintains a keen understanding of Opera functions
• Resolves billing questions and concerns
• Checks hotel availability and assists with making reservations
• Checks guests in and out and gives proper welcome packets and room assignments
• Maintains inventory such as; movies, medical supplies, batteries, personal hygiene items, etc.
• Maintains a clean and organized work area
• Reviews daily reports and works with the Front Desk team to ensure all information is correct in the system
• Review guests' profiles and reservations before arrival to ensure all information is input correctly
• Assists with booking activities
• Ensures all guests are charged correctly for items purchased
• Understand the Point-of-Sale operations for gift shops and incidental charges
• Review all resumes to ensure all group needs are met
• Assists Sales team with groups by preparing BEO's, group rooms, group arrival, and group key packets

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must work well with other Team Members and Managers and interact with our guests.

QUALIFICATIONS and SKILLS

SUPERVISORY RESPONSIBILITIES

None

EDUCATION and/or EXPERIENCE

High school diploma or equivalent

2-3 years of Hospitality or Customer Service experience

COMPUTER SKILLS

Basic understanding of MS Office Programs

Experience with OPERA is preferred 

Must be capable of learning new computer software programs quickly

LANGUAGE SKILLS

Must have excellent written & verbal communication skills

Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

Understanding of basic math and general accounting

REASONING ABILITY

Must be able to remain calm under pressure

Must be able to simultaneously manage diverse tasks

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

Must be able to sit or be on feet for long periods of time

Must be able to lift up to 50lbs

Must be able to safely operate a company vehicle or golf cart

Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

General office / Front Desk guest reception area

1,400 acres of High Hampton property

Disclaimer:  This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned.  The critical features are specified but are subject to change at any time for various reasons, including management discretion.

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.

For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9am and 4pm, Monday- Friday. Please bring your resume or your employment history.

High Hampton is an Equal Opportunity Employer.