Address
Form of workJob Description
DUTIES AND RESPONSIBILITIES
· Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat.
· Create and maintain comprehensive documentation for IT systems, configurations, and processes.
· Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner.
· Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes.
· Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation.
· Decommission exiting employee’s computer equipment.
· Contribute to the continuous improvement of the help desk process.
· Manage Electronic Data Interchange of business information with suppliers.
· Keep record of problems and their resolution
· Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
· Travel 1 – 3 times a year to our other facilities in Wisconsin and Florida.
· Meet requested SLA time frames.
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
- Support IT Department in the changes and maintenance of the company ERP NetSuite.
