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Form of workDescription:
This position is responsible for providing excellent support by accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notify specific customer designated contacts; answering a multi-line telephone system, and performing data entry. Job duty is similar to those of a 911 emergency dispatcher. Must be attentive and perform procedures with a quick and accurate response.-Respond to all incoming alarm signals in automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately.- Answers the multi-line telephone system- Ensures confidentiality of customer information at all times- When alarm trips, you are required to call into company - most of the time it is a false alarm- You can see with proprietary system whether everything is okay or not, if not you are required to call police, fire station, EMT, or emergency service that pertains to situation.- You are also responsible for calling alarms that need to be reset, are malfunctions or experiencing mechanical issues. - Once an issue is diagnosed, a technician would be dispatched to go look at it - Will be required to type every call that is made
Skills:
Customer service
Top Skills Details:
Customer service
Additional Skills & Qualifications:
-High School Diploma required-Type 35+ words a minute-Ability to sit for entirety of 8 hour shift with limited ability to walk around due to the urgent nature of the work
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
