Customer Service Representative

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity to join a dynamic and growing company in the Dayton area.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with order placement, modifications, and cancellations
- Handle customer complaints or concerns with empathy and patience
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Perform data entry tasks accurately and efficiently

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities with the ability to think quickly on your feet
- Proficient in using computer systems and software applications
- Bilingual skills in English and another language are a plus
- Ability to multitask and prioritize tasks effectively

Join our team as a Customer Service Representative and enjoy the following benefits:
- Competitive salary
- Comprehensive training program
- Opportunities for career advancement within the company unmatched by competitors

If you are passionate about providing exceptional Customer Service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Dayton, OH 45459: Relocate before starting work (Required)

Work Location: In person