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SalaryCustomer Service Representative
Overview
The Customer Service Representative is responsible for all aspects of internet sales support and Customer Service. As a representative, you will be responsible for effectively handling Customer Service issues, assisting in training new employees, and maintaining the policies and procedures for the Customer Service department. The candidate must have organization, communication, computer, and problem-solving skills and the ability to take ownership of orders from start to finish. This person must be able to communicate effectively with customers and co-workers. This position requires leadership ability, as well as excellent organizational, computer, and phone skills. This job requires the ability to multi-task and perform well in a fast-paced environment.
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What You'll Do
- Answer incoming calls to provide technical product information and to take sales-orders.
- Enter orders and maintain accounts to ensure accurate delivery and product distribution.
- Create Return Authorizations, resolve shipping-errors, process warranty requests.
- Enhance sales by communicating available products to consumers.
- Analyze and solve Customer Service issues in a timely manner.
- Communicate daily with warehouse to ensure priority orders are shipped.
- Provide assistance to supervisors/manager as needed.
What You'll Bring to the Table
- ANALYTICAL: Collects and researches data.
- PROBLEM SOLVING: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; works well in group problem solving situations.
- TECHNICAL SKILLS: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- INTERPERSONAL: Focuses on solving conflict; not blaming; Maintains confidentiality; Maintains a calm demeanor and professional maturity; Remains open to others’ ideas and expands on abilities
- ORAL COMMUNICAITONS: Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; Responds well to questions; Demonstrates group presentations skills; Participates in meetings.
- TEAMWORK: Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.
- WRITTEN COMMUNICATION: Writes clearly and informatively; Edits own work and work of others for spelling and grammar; Varies writing style to meet situational needs; Presents numerical data effectively; Able to read and interpret written information.
- 1 – 2 years of experience in Customer Service or equivalent combination of business education and experience
- Detail oriented.
- Knowledge of multi-line phone system helpful.
- Proficient in MS Office with experience in ERP systems.
- Excellent communication skills.
- Excellent Customer Service skills.
- Team player.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Customer Service Representative
Salary or Pay Range: $22.00 - $25.00
Workplace Persona: Explorer
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Job Category: Corporate
Nearest Major Market: Las Vegas
