Csr - Customer Service Representative

READ CAREFULLY, JOB HOURS ARE FROM 6 AM - 2 PM, 2PM - 10PM, and 10PM - 6AM. PAID WEEKLY

CUSTOMER SERVICE REPRESENTATIVE (CSR) JOB DESCRIPTION

Scope of Responsibilities:

The Customer Service Representative (CSR) is a non-exempt (hourly employee who gets overtime) employee who reports to a Store Manager in the maintenance and operation of a Company-owned retail facility in a safe, customer-focused and profitable manner.

Minimum Qualifications:

The minimum qualifications for a CSR are:

• High School diploma or GED preferred
• Experience in retail sales preferred

Ability to work with the equipment, tools, and materials listed below

• Ability to perform essential duties and work in the conditions described below
• Ability to work as scheduled and arrive on time
• Ability to communicate (orally and in writing) in English
• Ability to perform basic arithmetic operations Ability to work alone whenever necessary

Job Requirements:

Note: The list below has some of the essential duties, responsibilities, and functions of the CSR position and the minimum mental/physical requirements.

Essential Duties/Responsibilities:

• Ring up all sales on cash register properly and accurately, handling money and other types of payment received for products sold
• Provide prompt, courteous Customer Service; handle complaints quickly and tactfully Use suggestive selling techniques to maximize sales while maintaining excellent customer rapport
• Perform job duties safely; follow all safety rules and policies
• Comply with Company and Governmental Rules & Regulations with regard to "age-restricted sales"
• Perform multi-function operation of POS (register), Gaming machine, Phonecard machine, EBT, credit card machines, Money Order, Safe & Bill Acceptor, or any other applicable machines.
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
• Account for all monies and make safe drops as instructed
• Responsible for all incoming cash as well as maintaining proper cash level in the register(s) Assist in maintaining proper inventory levels (inventory control), merchandising in their shift (stocking, facing & Fronting, dusting), and accurate daily inventory counts (cigarettes, lottery, phone cards, etc.).
• Perform all duties with minimal supervision and may be required to work irregular work hours, and job-related meetings and other duties as assigned
• Comply with Retail cleanliness, grooming and uniform policies and standards
• Notify store management of any observed dishonesty by customers, vendors or store employees; follows vendor check-in procedures; follows Company policies for confronting shoplifters; follows cash handling procedures to prevent losses Complete all required orientation and training

Physical Functions;

• Ability to stand and/or walk for an entire shift.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level as needed (i.e., to replenish fountain syrups)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist level up to 30 minutes of workday (i.e., stocking/maintaining inventory)
• Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-tuck)
• Ability to occasionally bend at waist with some twisting up to one hour of workday Ability to occasionally grasp, reach and manipulate objects with hands up. (This work requires eye-hand coordination and may require bilateral coordination of hands up to 4 hours of the workday.)

• Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signsWorking Conditions:

• Employee performs approximately 95% of work indoors
• Be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
• Be exposed to intermittent outdoor extreme (seasonal) temperature when cleaning pumps, shoveling the sidewalk, applying ice melt, emptying sweeping Parking lot, pulling weeds, and etc.
• Be exposed to intermittent noise (i.e., cash register and telephone)
• Work in small spaces at times; work alone
• Work with minimal direction and periodic supervision
• NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.Name (print):Managers Signature: Name (print):Date:The company is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.legal disclaimer: This document is intended for informational purposes only, and does not constitute legal information or advice. This information Id all HR Support Center materials are provided in consultation with federal and state statutes and do not encompass other regulations that may cist, such as local ordinances. Transmission of documents or information through the HR Support Center does not create an attorney-client: lationship. If you are seeking legal advice, you are encouraged to consult an attorney.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: 24 – 40 per week

Shift:

• 8 hour shift
• Evening shift
• Morning shift
• Overnight shift
• Rotating shift
• Split shift

Work setting:

• In-person

Work Location: In person