Customer Service Representative/Call Center

Are you ready to advance your career with one of the leading Plumbing Companies in Northern Nevada? Do you thrive in a fast-paced environment? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate possesses a high level of reliability, a positive attitude, and attention to detail.

The Customer Service Representative reports to the Office Manager and is responsible for digitizing data for storage purposes, maintaining an organized filing system, and reviewing data for completeness and accuracy.

Daily Job Tasks:

• Answer incoming phone calls from customers
• Communicate with customers in a friendly, professional manner
• Accurately enter information in the computer system for adequate record keeping
• Collect accurate information from customers
• All other duties assigned by management

Working Conditions:

Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.

Qualifications:

• A great, can-do attitude
• High school diploma or equivalent
• One year Customer Service experience
• Ability to accurately enter data into the computer
• Ability to type 30 wpm
• Ability to represent Jet Plumbing, Heating, & Drain Services, in a professional manner with customers, vendors, staff and the general public
• Organized and detail oriented
• Ability to work under pressure
• Good working knowledge of Microsoft Outlook, Excel, and Word
• Ability to pass drug test/background screening

Pay:

$18-$20/hour

Job Type: Full-time

Saturday - Wednesday 8am-5pm

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift - Saturday-Wednesday
• ** must be willing to answer office phones, after hours, on a rotating basis**

Jet Plumbing, Heating & Drain Services, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person