Ready to Trade Doubt for Direction in Your HVAC Career? Join Legacy's Top Tier Team and MEET THE TEAM!
Ready to Trade Doubt for Direction in Your Career? Join Legacy Air's Top Tier Team!
Looking to trade up to a better opportunity? If you're seeking a career-focused opportunity with competitive wages and the stability of a trusted local brand, look no further than Legacy Air. We are looking for a Customer Service Representative to join our amazing team.
Join our dedicated team and benefit from a range of perks, including:
- Competitive Earnings: Compensation from $16-$18/hr
- Comprehensive Benefits: Medical, dental, vision, group life, HSA, matching 401k, and more.
- Professional Development: Ongoing training and growth opportunities
- Work-Life Balance: Paid holidays and vacations
- Answer, direct, support, and resolve incoming calls with customers and service techs
- Outbound calls to existing clientele to schedule maintenance and other services.
- Schedule, review, and confirm incoming appointments for service, repair, plumbing, sales, etc.
- Track customer interactions and transactions using organized, effective, and concise documentation within the customer database
- Schedule and dispatch field team members to qualified jobs
What You'll Bring:
- Excellent phone skills
- HIGH proficiency in typing skills and attention to detail
- Exceptional interpersonal and communication skills
- Ability to juggle multiple tasks in a fast-paced work environment
- Able to navigate multiple applications and systems while on the phone with customers, entering data and completing all required entries prior to finishing the call
- Any type of construction/dispatch computer system software is also helpful.
- Service Titan a MAJOR PLUS!
- Bi-lingual a plus!
Who We Are:
Apply Today!
What you will do:
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound Customer Service
What you bring:
- Previous Customer Service experience
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Clear background check and drug screen
Qualifications:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!