Customer Service Representative (Patient Service Representative)

PATIENT SERVICE REPRESENTATIVE (PSR) – CALL CENTER

(CLERK III, Nevada)

Livanta is searching for empathetic, considerate, and responsive individuals who are capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives. Key functions include (1) handling and triaging beneficiary calls, (2) case intake, (3) staffing the Medicare Helpline, (4) explaining rights and responsibilities of patients covered by the Medicare program, (5) informing Medicare beneficiaries, healthcare providers, and others of Quality Improvement Organization (QIO) activities and responsibilities. The ideal candidate will act as a neutral liaison for beneficiaries, their families, and/or their representatives. The PSR will also inform Medicare beneficiaries, healthcare providers, and other partners of the activities and responsibilities of the QIO.

Livanta LLC serves Medicare beneficiaries in 27 states and US territories as a Beneficiary and Family Centered Care (BFCC) Quality Improvement Organization (QIO). The BFCC QIO program directly assists Medicare beneficiaries and their families in their time of need. You can be part of a team that directly affects and improves the lives of Medicare beneficiaries all over the United States.

Requirements:

· Ability to work closely with all types of individuals

· Strong computer skills and be able to type while on the phone simultaneously

· Must speak English clearly

· Bilingual English/Spanish candidate helpful

· Knowledge of medical terminology helpful

Livanta LLC’s Nevada offices are located centrally in Las Vegas – easily accessible from all points. Health insurance is available at hire – no waiting period! Schedules may vary and may include weekends & holiday shifts.

This position is ideal for individuals who wish to make a difference! You can be directly responsible for improving the lives and health of one of the most vulnerable groups in our country. Join our team and make a difference – today!

Please apply directly online at:

https://www.trustfolio.com/services/app/publicsite/careers/job.aspx?id=432aca8c-4179-4cde-8876-f329a9b37efc&org=bd5f47a4-5b87-4de4-b037-f2fb22fa9627#.YSQA9MpKiUk

Qualified candidates will be contacted and interviews will be conducted quickly – this position is open and waiting for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. Livanta is an equal opportunity employer of individuals with disabilities, as well as an equal employment opportunity employer of protected veterans.

Job Type: Full-time

Pay: $18.23 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person