Dme Customer Service Representative

DME CUSTOMER SERVICE REPRESENTATIVE (bilingual in Spanish is required)

DME (Durable Medical Equipment) Customer Service

Description of Responsibilities:

The Customer Service Representative is responsible for providing Customer Services to patients referred to the Medical Supplies.

Reporting Relationship
Customer Service Supervisor

Scope of Supervision

Responsibilities of the Customer Service Representative include the following:
1. Report any misconduct, suspicious or unethical activities to the Compliance Officer.
2. Represent the pharmacy and Medical Supplies in a professional and courteous manner in all interactions with patients.
3. Route patient referrals to the appropriate department or individual(s) in the pharmacy.
4. Communicate patient information necessary to schedule home medical equipment services.
5. Determine correct resolution to patient complaints; take corrective action, and monitor results.
6. Prepare and secure Certificates of Medical Necessity (CMNs).
7. Establish and maintain patient records.
8. Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and patients for all products and services delivered; maintain accurate billing records.
9. Participate in surveys conducted by authorized inspection agencies.
10. Participate in the pharmacy’s Performance Improvement program as requested by the Performance Improvement Coordinator.
11. Participate in pharmacy committees when requested.
12. Participate in in-service education programs provided by the pharmacy.
13. Perform other duties as assigned by supervisor.

Minimum Qualifications
1. Organizational skills sufficient to maintain consistently accurate records.
2. Experience in Customer Service.
3. Ability to evaluate options and to make efficient decisions.
4. Organizational skills sufficient to maintain consistently accurate records.
5. Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:

1. The employee is regularly required to stand, walk, and sit, as well as talk and hear.

2. The employee is required to use hands to operate vehicles and office equipment.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person