Customer Service Representative

Key Job Functions

Place outbound calls AND accept inbound to /from customers to coordinate/ schedule services.

Introduce yourself and the purpose of the call professionally and courteously.

Maintain a friendly and engaging tone throughout the conversation.

Address customer questions, objections, and concerns.

Collect and record accurate information from customers, including contact details,

Maintain a positive and professional rapport with customers.

Handle customer inquiries, complaints, or requests with empathy and problem-solving skills.

Escalate complex issues to team leads as needed.

Maintain thorough and up-to-date records of each customer interaction, including outcomes and next steps.

Education/Experience Requirements:

High school diploma or equivalent.

Excellent verbal communication skills with a clear and pleasant phone voice.

Strong interpersonal and active listening skills.

Ability to follow scripts and guidelines while adding a personal touch to conversations.

Basic computer skills for data entry and navigating call center software.

Adaptability to different campaigns and products/services.

Previous experience in a call center or Customer Service role is a plus.

The position is full time, Monday - Friday from 8am-4:30pm. Starts at $15 per hour. Compensation is negotiable based on prior experience. No prior experience necessary.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Las Vegas, NV 89120: Relocate before starting work (Required)

Work Location: In person