Collections Specialist

Looking for a way to influence the health and healthcare of many?

If so, we’d love to hear from you! Our mission-driven organization is focused on the “Triple Aim” - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

Key Attributes:

• Integrity – Must be trustworthy and principled when faced with complex situations.
• Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required.
• Communication – Ability to generate concise, compelling, objective and data-driven reports.
• Teamwork – Working well with others is required in the Fund’s collaborative environment.
• Diversity – Must be capable of working in a culturally diverse environment.
• Continuous Learning – Must be open to learning and skill development. As the Fund’s needs evolve, must be proactive about developing new areas of expertise.
• Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)

Purpose

The purpose of this position is to monitor and complete unapplied payments in Vitech. Additionally, this position will support the overall collections process within the Contributions & Enrollment department. This position will work closely with both internal and external partners to reconcile unapplied payments, delinquencies, and other collection-related work items.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Tracks, manages and completes unapplied credits in Vitech, following up with the appropriate internal and external partners, as needed
• Work with department leadership to implement a strategy and process to manage outstanding unapplied credits
• Works with internal and external partners, like Operations, Minimum Standards, Finance, Collections, the union, Employers and Legal to research and document outstanding amounts on employer accounts
• Works closely with internal technical resources to ensure PowerBI reporting and Vitech are reporting correctly
• Assist in the development of process and procedure that address collections-related work items
• Sets goals and achieve measurable results by creating metrics regarding unapplied credits and other collections-related work items
• Work with the training department to collect, organize and create training on current trending regarding credits, debits and employer accounts
• Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct at work and contributes to a safe inclusive culture with equitable opportunities for success and career growth
• Exemplifies the Fund’s BETTER Values in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge

• 2 ~ 3 years of related experience minimum
• Must be proficient in Department data systems; Vitech, PowerBI, ADS and OLE

Education, Licenses, and Certifications

Skills and Abilities

• Outstanding communication skills (written and oral) required
• Self-motivated with the ability to work in a fast-paced, changing environment
• Active listening skills and creative problem-solving abilities required
• Demonstrates strong collaboration skills and ability to work cross-functionally in an organization
• Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
• Intermediate level Microsoft Excel

Salary range for this position: $52,800~$64,600. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).