Senior Collections Specialist

The Senior Collections Specialist is responsible for identifying issues causing lack of payment and providing resolution of said issues/disputed or fully unpaid account receivables as well as balance dues. This individual provides customer service related to the company’s accounts receivables, support the Order-To-Cash functions and will be responsible for resolving issues within the time frame given by upper management. The Senior Collections Specialist reports to a Sr. Manager, Collections and will be responsible for supporting that manager who may additionally assign daily tasks based on business need across the organization.

Major Responsibilities:

. • Be able to resolve all disputes, invoice problems, IT issues, pricing or fuel issues in a timely manner.

• Through effective internal and external communication, this position supports on boarding new customers and new processes, company billing, documentation challenges, credit challenges and cash application goals while providing stellar customer service.

• Be responsible for a portfolio of $5 Million to $40 Million of customer AR at one time.

• This individual must be diligent, organized, strategic, and analytical. They need to able to analyze data through spreadsheets in Exel using formulas, V-Lookups and pivot tables that data to provide solutions based on the findings.

• Position requires the ability to motivate internal customers and external customers to complete the necessary tasks for Hub Group to collect funds that are owed.

• The Senior Collection Specialist must provide recommendations to correct issues and guidance of next steps, which will require understanding the scope of the issue and the stakeholders.

• Time management and organization is key to the success of this role as is a clear understanding of daily goals and the ability to prioritize.

• Ability to learn and to work in different operating systems simultaneously.

• Verify payment status of outstanding invoices, summarize and share results and provide next steps and actions that are needed. Document interactions with customers, & internal teams by providing the issues, actions, owners and dates.

• Make collection calls and recommend actions for slow/poor paying customers.

• Prepare and maintain demand letters as well as work with legal to provide needed documentation.

• Resend invoices and customer statements as required.

• Review daily cash application report for discrepancies and need for remittance advices.

• A senior is expected to mentor the collection staff and be the go-to when manager is out.

• Maintain their portfolio in good order and current.

• Duties, responsibilities and activities may be assigned or changed from time to time.

Qualifications:

• Five years of commercial (B2B) collections experience is required

• Bachelor degree in a Business related curriculum is preferred.

• Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel

• Must be able to multi-task and work in a high volume, fast-paced environment

• Proficiency with software programs such as MS products

• Intermediate level proficiency in Excel a must, as well as data entry skills are required

• Must be a team player with high energy and strong organizational and problem solving skills

• Must be able to work with minimal supervision and focus on goals of the department.

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• B2B Collections: 5 years (Required)

Work Location: In person