Collections Specialist

The Collections Specialist is responsible for managing and maintaining customer accounts receivable to ensure money is received within terms.

Key Responsibilities:

• Review rejected invoices for validity
• Perform collection activities in order to meet current goals and metrics
• Forward rejected invoices on to the appropriate parties for resolution
• Verify payment status of outstanding invoices
• Document interaction with customers
• Review and recommend action for slow/poor paying customers
• Make collection calls
• Prepare and maintain demand letters
• Resend invoices and statements as required
• Review daily cash application report for discrepancies
• Review unapplied cash report and apply appropriately
• Work with sales representative to improve collections and customer knowledge of credit, billing and collection policy
• Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Qualifications:

• Minimum of 2-3 years' Business to Business Collections required
• Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
• Attention to detail, excellent organizational skills and the ability to problem solve are required
• Require the ability to multi-task and work in a fast paced environment
• Proficiency with software programs such as MS Office, including Excel (High Basic to Intermediate level required) with strong data entry skills required along with the ability to navigate customer portals
• Must be a team player with high energy and customer service focus
• Must be able to work with minimal supervision after training

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person